Deleting your data

Disconnect in the suite

An owner or admin opens Ads, then Accounts, opens the platform's menu and chooses Disconnect. We delete the access tokens and the campaigns, ads and results we read from that account straight away, and end our access on the platform unless another connection made with the same platform account still uses it. Your campaigns keep running on the platform, so stop them first if you want them stopped.

We keep the log of changes made through the suite, as a record of what changed, until you ask us to delete it or your organization is deleted.

Remove us on the platform

On Facebook, go to Settings and privacy, Settings, Apps and websites, then remove Proper Marketing. On Google, go to myaccount.google.com/permissions and remove our access. This stops us reaching your account, but it does not delete what we already read: disconnect in the suite as well, or write to us.

Ask us to delete it

If you can no longer sign in, or want your whole account or organization deleted, write to hello@propermarketing.com from the address on your account and say what you want removed. We will confirm when it's done, within a month. Backups and logs follow within a bounded period, and some records may be kept longer where the law requires it.